Policies & Frequently Asked Questions
- For individual rooms, our policy moving forward is: If the guest cancels 4 days prior to arrival they receive a 100% refund. If they cancel 3 days or sooner there is no refund.
- There are exceptions, such as a doctor’s statement showing a positive result for a COVID test.
- For groups and business retreats: “Travelers who cancel at least 60 days before check-in will get back 100% of the amount they’ve paid. If they cancel between 30 and 60 days before check-in, they’ll get back 50%. Otherwise, they won’t get a refund.”
- For Weddings: “Deposits are not refundable”.
We are not responsible for items left behind. If we find Items left behind they can be sent to you via mail at your request. The cost of shipping plus a $10 handling charge will be billed to your credit card.
This is private property and we reserve the right to refuse service to anyone. We are not responsible for accidents or injury, damages to personal property or vehicles or for the loss of money or valuables of any kind.
Frequently Asked Questions
What if I arrive after check-in hours?
We will email and text you automated check-in instructions. The instructions will give you directions and the 4 digit code to your room. Each room has a touchscreen deadbolt lock.
Where is Belle Air Mansion located?
The Mansion is 5 miles to downtown Nashville, Airport (4 mi), Opryland Hotel (3.6 mi), Oprymills Mall (3 mi), Music City Center (5.5 mi), Bridgestone Arena (5.7 mi), Ryman Auditorium (6.0 mi) and 6 miles to The Hermitage.
Is there is a discount for group bookings or booking the entire house?
Please call for group rates of 8 rooms or more. Call for wedding rates and information. Call for business retreat rates and information.
What is the Retreat House?
This is a separate House across the driveway from the Mansion. There are 5 bedrooms and no common areas in the Retreat House. Each bedroom has its own private entrance. All of the rooms are set up so that you can pull your car within a few feet of the room’s private door to make it easy to unload & load your luggage.
Can I check-in early?
Only with permission. If you arrive early we can possibly lock your bags in a room, but only if pre-arranged.
Are the bedrooms private?
All of the bedrooms are extremely private. Each bedroom has a private bathroom. 14 of the 15 bedrooms have an ensuite bath. 11 of the 15 bedrooms have their own private entrance directly from the outside. That way you do not walk through the common areas unless you choose to.
Does each room have it’s own bathroom?
Yes, each room has its own bathroom. No bathrooms are shared. 14 of 15 bedrooms have an ensuite bathroom. Only the Sapphire bedroom has a private bath that is not directly connected to the room but is across the hall. Every bathroom has a luxury shower. 6 of the bathrooms have separate bathtubs.
Is there enough parking?
Currently, there are over 50 parking spaces on site. With only 15 bedrooms, this will never be an issue.
Where do I get ice?
There are 2 large refrigerators in the kitchen. Each fridge has a dual ice maker.
What is provided in my room?
Each room is unique & individually decorated. Each room has a 50” to 60” Television, small refrigerator, outlet with charging station, iron, ironing board, coffee maker with coffee, hairdryer, individually wrapped soap, shampoo, toilet paper, makeup wipes, plenty of bath towels, hand towels, and washcloths.
What is there to do in Nashville and Donelson?
We can email you a pdf document with activity and restaurant information after you have secured a reservation. This “Room Booklet” is done electronically for convenience and health reasons.
What do the rooms cost?
Click “Book a Room”, put in the dates of your trip, and click “Show Prices”. The prices shown are for the entire trip. To get the price per night, you divide the total price shown by the number of nights you are staying.
Are children allowed?
For the Mansion rooms, we allow children 12 and older that are well supervised. For the Retreat House rooms, we allow children 9 and older that are very closely supervised.
We are taking proactive measures for COVID-19 virus protection. We provide a no contact check-in for your safety. If you choose to have breakfast, our tables are 6 feet apart. The staff at Belle Air Mansion wear masks in common areas. They also wash their hands regularly and use hand sanitizer. 11 of our 15 bedrooms open directly outside. Therefore you do not have to walk through the Mansion or common areas unless you want to. At the Mansion we go to great lengths in cleaning, disinfecting, and bleaching. We use approved hospital-grade disinfectants that kill the COVID-19 virus on all surfaces that anyone will touch, including all doorknobs, handles, remote controls, light switches, tabletops, etc. We have been diligently using Hospital grade disinfectant and Lysol products to prevent the spread of pathogens. We bleach all linens and towels etc. This Mansion is one of the cleanest and virus free places on earth. We follow the CDC guidelines. https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html
We serve breakfast each morning between 8:30 & 9 am. Currently, we do not have a buffet but the food is plated and served to each guest. The menu changes daily. Beverages include coffee, orange juice, apple juice, & water. We must be notified 24 hours in advance for special requests such as vegetarian or gluten-free needs.
Is there outdoor seating?
The front porch is very large and has rocking chairs for your convenience. The side porch near the kitchen has rocking chairs and other seating.
Are pets allowed?
No pets at all are ever allowed in the Mansion. However, we have 2 rooms in the Retreat House in which we allow a small pet, but you must let us know in advance and have it approved.
Is there a wheelchair accessible room?
Yes, our wheelchair accessible room is the Castle Room. There is also a wheelchair ramp to enter the mansion on the west side of the mansion.
Is there an elevator?
There is no elevator and the only access to the second floor is by using the stairs.
What if I need something? What if there is an urgent issue?
An Innkeeper is generally on-site all day. If you need anything or there is an issue it is best to call (615) 974-3726 for prompt service. Once contacted, we can get you more towels, toiletries, help with luggage, and respond to issues.
How do I know which room to pick?
There are 6 Mansion rooms that are more than 550 square feet. The typical very spacious and luxurious Mansion room has 13-foot ceilings, beautiful architecture, 200-year-old floors, a fireplace, at least one chandelier, amazing trim, and décor. These are the higher-priced rooms because of how luxurious they are. This would include the Gold Suite, Bronze Tranquility, Turquoise, Onyx, Sapphire, and 1790 Loft Suite. The 2 Carriage House Rooms, Garnett Room, and 1790 Hideaway rooms are moderately priced. The Retreat House rooms are priced less than the Mansion rooms and are more budget-friendly. A description of each room is below.
Gold Suite: This is the largest of all the rooms at 900 square feet and is on the first floor. With King bed and a daybed it sleeps 3. It includes a spacious living / sitting room that seats 12. This first floor room has 2 fireplaces. The very large ensuite bathroom has a separate marble shower and heavy clawfoot tub. There is a stunning stain glass window above the tub.
Bronze Tranquility: Also called the Honeymoon Suite sleeps 2. The room and ensuite bathroom together are 740 square feet and has 5 chandeliers. This second floor bedroom has a large poster King bed, 12 ft ceilings and built ins. The massive bathroom is 28 ft long, includes a separate makeup room, 2 huge vanities, jetted tub, and a separate shower.
Turquoise: This very popular second floor room and ensuite bathroom is over 600 sq ft and sleeps 2. Sleep in a large king poster bed which faces a huge fireplace. The wonderful marble bathroom has a separate marble shower and relaxing soaking tub.
Onyx: This well appointed room and ensuite bath is almost 600 sq ft. There is a king bed, daybed and classic desk. Enjoy the sitting area in front of the fireplace. The bath has a double vanity and large marble shower.
Sapphire: This gorgeous room and bath is around 500 sq ft. There is a king bed & daybed. The beautiful marble private bathroom with huge shower is across the hall from the bedroom. The bathroom is only for the Sapphire bathroom but is not ensuite.
1790 Loft: This rustic 2 bedroom suite and ensuite bath is around 700 sq ft. One bedroom has a king bed and the other a queen bed. This handsome suite sleeps 4. These bedrooms originally built in 1790 have 230 year old beams in all the ceilings. The bathroom has a double vanity with stone sinks and a large shower.
Carriage House 1: With nearly 400 sq ft, this comfortable room sleeps 3. It has a king bed and twin bed. This exquisite room has a desk and a nook with seating around a small table. Move aside the large sliding barn door to enter into an oversized bathroom.
Carriage House 2: This charming room has almost 300 sq ft, a king bed, a desk and a nook with seating around a small table.
Garnett: This delightful first floor room has a king bed and is wonderfully decorated. Our most popular shower is in this bathroom.
1790 Hideaway: Originally built in 1790, imagine sleeping in this beautiful and rustic 230 year old room. This first floor room sleeps 2 in a king bed and will take you back 230 years.
Retreat House Rooms
Tiffany Rose: This very large, charming and colorful bedroom has a king bed and a daybed and sleeps 3. The luxury bathroom has a large glassed in shower and separate tub with two vanities.
Ruby: This romantic bedroom has a king bed and a daybed and sleeps 3. The bathroom has a clawfoot tub and large separate shower.
Paris Blue: Experience springtime in Paris in this beautiful room. It has a king bed and ensuite bath with glassed shower and separate shower. Sleeps 2.
Castle: This cozy first floor bedroom has a queen bed is wheelchair friendly with a ramp to the room. The large wheelchair accessible bathroom has a double vanity and large glassed shower. Sleeps 2.
Captains: This maritime decorated bedroom has a king bed and nice shower. Sleeps 2.